Streamlining Employee Check-In, redesign to Reduce Friction and Boost Usability
PROBLEM
The existing check-in app was confusing for users and misaligned with the company’s brand standards. Key actions like the check-in button were unclear, leading to repeated user errors, increased support requests, and wasted time for both employees and their team leads.
BUSINES CONTEXT
This app was essential for daily operations, so improving its usability had a direct impact on operational efficiency.
MY ROLE
As the lead UX/UI Designer, I owned the end-to-end design process — from research and conceptualization to wireframes, prototyping, and final UI delivery. I collaborated closely with the Product Owner and internal stakeholders, and had full ownership to define the UX strategy and visual direction. I also ensured the solution adhered to the company’s design system and accessibility standards.
PROCESS Research -
I started by conducting a competitive analysis of similar apps to identify UX patterns and pain points. This helped validate design assumptions and uncover trends that would inform our direction.
User Flow + Wireframes -
I restructured the check-in flow to reduce the number of user steps and eliminate friction. I designed both low- and high-fidelity wireframes in Figma, incorporating key feedback from internal users.
Design System Integration: -
I built a modular component system to ensure scalability and maintain consistency with the company’s visual identity.
Prototyping + Testing:- I created an interactive prototype to demonstrate key flows and conducted informal testing with end users to validate clarity and ease of use.
FINAL SOLUTION
The redesigned interface placed the check-in button prominently on the home screen, emphasized location awareness, and guided users through a simplified, step-by-step process. Visual hierarchy, clear affordances, and contextual feedback were used to reduce ambiguity. The result is a clean, modern UI that supports quick and confident check-ins.
IMPACT
Reduced time to complete a check-in from 50 seconds to 15 seconds
Eliminated common user errors like wrong location and missed check-ins
Positive feedback from stakeholders and internal testers on usability and brand consistency
Design system components reused in 10 other internal projects
